Google Chrome


Help button

 

Step 1: Click on the red help button above. If you don’t see it refresh you page and let it load

Step 2 : Look for the Support.exe download at the bottom left of your page and click on it

Step 3. It will give you a pop up box with a Security warning . Click on Run. Picture example given below

Step 4. You will get a pop up from User Account Control asking if you want give permission to Team viewer. Press the yes button.

Step 5. You will now see a box with a 9 digit ID please have this ID ready when you call . Picture example given below

 

If you still can not find your ID follow these steps

 

Step 1: Click on your start button on your lower left hand side and go to My Documents. Picture example given below

Step 2: Click on Downloads folder (this is on your left hand side). Picture given below

Step 3: You will see a Support.exe right on top or search for Support.exe it will be in this folder. Picture given below

Step 4. Double click Support.exe. You will get a pop up from User Account Control asking if you want give permission to Team viewer. Press the yes button.

Step 5.You will now see a box with a 9 digit ID please have this ID ready when you call . Picture example given below

 

Step 1 to get your Support ID

Step 1 to get your Support ID

 

This is Step 5 of the support ID process

This is Step 2 of the support ID process

 

This is Step 4 of the support ID process

 

9digitID

If you still don’t see your support ID . Follow these instructions

 

 

This is Step 1 for the alternative method to get your support ID

This is Step 1 for the alternative method to get your support ID

 

 

This is Step 2 for the alternative method to get your support ID

This is Step 2 for the alternative method to get your support ID

This is Step 3 for the alternative method to get your support ID

This is Step 3 for the alternative method to get your support ID