FireFox


Help button

 

Step 1: Click on the red help button above. If you don’t see it refresh you page and let it load

Step 2 : You will get a Pop up box. Press Save. Picture example given below

Step 3:Once you click on the help button it will start a download .Look on the top right of your page. You will see a small downwards pointing arrow . Picture example given below

Step 4 : Click on this arrow and you will see Support.exe Picture example given below

Step 5: Click on Support.exe. It will give you a pop up box with a Security warning . Click on Run. Picture example given below

Step 6. You will get a pop up from User Account Control asking if you want give permission to Team viewer. Press the yes button.

Step 7. You will now see a box with a 9 digit ID please have this ID ready when you call . Picture example given below

 

If you still can not find your ID follow these steps

 

Step 1: Click on your start button on your lower left hand side and go to My Documents. Picture example given below

Step 2: Click on Downloads folder (this is on your left hand side). Picture given below

Step 3: You will see a Support.exe right on top or search for Support.exe it will be in this folder. Picture given below

Step 4. Double click Support.exe. You will get a pop up from User Account Control asking if you want give permission to Team viewer. Press the yes button.

Step 5.You will now see a box with a 9 digit ID please have this ID ready when you call . Picture example given below

 

This is Step 2 of the support ID process

This is Step 2 of the support ID process

This is Step 3 of the support ID process

This is Step 3 of the support ID process

This is Step 4 of the support ID process

This is Step 4 of the support ID process

 

This is Step 5 of the support ID process

This is Step 5 of the support ID process

 

This is Step 7 of the support ID process

 

9digitID

If you still don’t see your support ID . Follow these instructions

 

 

This is Step 1 for the alternative method to get your support ID

This is Step 1 for the alternative method to get your support ID

 

 

This is Step 2 for the alternative method to get your support ID

This is Step 2 for the alternative method to get your support ID

This is Step 3 for the alternative method to get your support ID

This is Step 3 for the alternative method to get your support ID