Internet Explorer


Help button

 

Step 1: Click on the red help button above. If you don’t see it refresh you page and let it load

Step 2 : Once you click on the help button it will start a download .Scroll to the bottom of the page now. You will see a pop up, it will say – “Do you wan to run or save Support.exe”. Picture example given below

Step 3 : Click on Save. Picture example given below

Step 4: The same box that is at the bottom of your page will now say Run . Click on run. Picture example given below

Step 5. You will get a pop up from User Account Control asking if you want give permission to Team viewer. Press the yes button.

Step 6. You will now see a blue box  at the bottom of your computer on your task bar. Click on it. Picture example given below

Step 7. You will now see a box with a 9 digit ID please have this ID ready when you call . Picture example given below

 

If you still can not find your ID follow these steps

 

Step 1: Click on your start button on your lower left hand side and go to My Documents. Picture example given below

Step 2: Click on Downloads folder (this is on your left hand side). Picture given below

Step 3: You will see a Support.exe right on top or search for Support.exe it will be in this folder. Picture given below

Step 4. Double click Support.exe. You will get a pop up from User Account Control asking if you want give permission to Team viewer. Press the yes button.

Step 5.You will now see a box with a 9 digit ID please have this ID ready when you call . Picture example given below

 

 

 

 

 If you still don’t see your support ID. Follow these instructions

 

This is Step 1 for the alternative method to get your support ID

This is Step 1 for the alternative method to get your support ID

 

 

This is Step 2 for the alternative method to get your support ID

This is Step 2 for the alternative method to get your support ID

This is Step 3 for the alternative method to get your support ID

This is Step 3 for the alternative method to get your support ID

 

9digitID